Research That Drives Decisions

End-to-end research solutions tailored to your business needs. From discovery to actionable recommendations.

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Customer Experience (CX) Research

Understand how customers perceive and interact with your brand at every touchpoint. I help you identify pain points, measure satisfaction, and create experiences that drive loyalty.

NPS Analysis Journey Mapping Voice of Customer Satisfaction Studies Touchpoint Analysis Customer Segmentation Churn Analysis
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UX Research

Make your digital products intuitive and user-friendly. I conduct research that reveals how real users interact with your interfaces and what improvements will have the biggest impact.

Usability Testing User Interviews Card Sorting A/B Testing Prototype Testing Information Architecture Heuristic Evaluation
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Quantitative Research

Data-driven insights at scale. I design and execute surveys that deliver statistically robust findings you can confidently act upon.

Survey Design CATI/CAPI/PAPI Statistical Modeling Segmentation Conjoint Analysis Price Sensitivity (PSM) Brand Tracking
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Qualitative Research

Deep understanding through human conversation. I uncover the "why" behind behaviors, motivations, and attitudes that numbers alone can't reveal.

Focus Groups In-Depth Interviews (IDIs) Diary Studies Ethnography Online Communities Observational Research Thematic Analysis
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Market Intelligence

Stay ahead of the competition. I provide ongoing market monitoring, competitor analysis, and trend reports that inform strategic decisions.

Competitor Analysis Trend Reports Market Sizing Brand Health Tracking Social Listening Industry Monitoring Power BI Dashboards
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Service Design

Design services that work for both customers and your organization. I map the full service ecosystem to identify improvements and innovation opportunities.

Service Blueprints Physical UX / Spatial Touchpoint Analysis Customer Journey Maps Stakeholder Mapping Process Optimization

Sectors I've Worked In

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FMCG
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Financial Literacy
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Social Network Analysis
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Public Sector
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Social Media Listening
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Paper & Packaging
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Healthcare
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E-Commerce
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Disability & Inclusion
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Automotive

Let's Discuss Your Research Needs

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